VSWITCH Logistics
Terms of Service and Carriage
Effective 11 September 2026 · Version 2026-09-11
These terms apply when you use vswitch.in — including consignment tracking, the freight calculator and door pickup requests — and when you send or receive goods through VSWITCH Logistics (“VSWITCH”, “we”, “us”).
For each consignment, the LR (consignment note) we issue is the contract of carriage, and these terms apply alongside it. Where the Carriage by Road Act, 2007 or any other law gives you rights that these terms do not, the law prevails.
1.Using the website
- Use the website lawfully and only for its intended purpose.
- Do not scrape or bulk-download tracking information, overload the service, or try to access staff areas or test its security without our written permission.
- Tracking results are for the consignor and consignee of a consignment. Anyone who has an LR number can see a consignment's progress, so share it only with people who need it.
- We may restrict or suspend access to protect the service or other users.
2.Booking a consignment
Consignments are booked at our hubs and agent branches. A door pickup request is a request only; a consignment is booked when a branch accepts the goods and issues an LR.
We may refuse any consignment, including one that is inadequately packed, undocumented, or that we believe contains prohibited goods.
3.Your responsibilities as the consignor
- Give accurate names, addresses and mobile numbers for yourself and the consignee, together with an honest description, the number of packages, the weight and the value of the goods, and your GSTIN where applicable.
- Pack and mark the goods so that they can withstand normal road transport and handling, including transshipment between vehicles.
- Provide the documents the law requires to travel with the goods, such as a tax invoice or delivery challan and, where GST law requires one, an e-way bill.
- You are responsible for penalties, delays, storage charges and costs that result from misdeclaration, prohibited goods, or missing or incorrect documents.
4.Prohibited goods
We do not carry:
- explosives, flammable, corrosive, radioactive or otherwise hazardous materials;
- arms, ammunition and their parts;
- narcotic drugs and psychotropic substances;
- currency, bullion, precious stones, jewellery and negotiable instruments;
- live animals and plants, and human remains;
- counterfeit, pirated, stolen or smuggled goods;
- anything whose carriage is banned by law.
Perishable, fragile and high-value goods are carried only where the booking branch agrees and the value is declared on the LR.
5.Charges and payment
- Freight is calculated from the chargeable weight, the route and the rate card in force on the booking date. Loading, unloading, handling, door pickup, door delivery and any other charges are shown separately on the LR, together with GST where it applies.
- Figures from the online freight calculator are estimates. The amount you pay is the amount on the LR.
- A “Paid” consignment is paid for at booking. A “To-Pay” consignment is paid for by the consignee at delivery. If the consignee refuses to pay a To-Pay consignment, the consignor is liable for the charges.
- As the law permits, we may keep goods until the charges due on them have been paid.
6.Transit, tracking and delivery
- Transit times are estimates, not guarantees. We may change the vehicle or route, and may transship goods at our hubs.
- Goods are delivered at the destination branch, or at the consignee's door where door delivery is available and has been booked.
- Goods are released only after the consignee (or someone they authorise) gives the delivery OTP sent to the consignee's mobile number. Whoever produces the OTP is treated as authorised by the consignee.
- At handover we record the receiver's name and their relationship to the consignee, and may photograph the goods, as proof of delivery.
7.Undelivered and unclaimed goods
If goods cannot be delivered or are not collected, we will try to contact the consignor. Storage charges apply once the free storage period notified at the destination branch has passed. Goods that remain unclaimed may be disposed of, after notice, as the law allows. Perishable goods may be disposed of sooner where that is necessary to prevent loss or harm.
8.Our liability for loss or damage
- We carry goods as a common carrier under the Carriage by Road Act, 2007, and our liability for loss of or damage to goods is as that Act and the Carriage by Road Rules, 2011 provide.
- Where you have declared the value of the goods on the LR, and paid any risk charge that applies, our liability is limited to the declared value.
- Where you have not declared the value, our liability is limited as those Rules prescribe — currently ten times the freight paid or payable for the consignment.
- We are not liable for loss or damage caused by an act of God, war or civil disturbance, an act of government, the inherent nature of the goods, inadequate packing, misdeclaration or other fault of the consignor, or prohibited goods. Nor are we liable after the goods have been delivered.
- To the extent the law allows, we are not liable for indirect loss such as loss of market, profit or business caused by delay.
9.Inspecting at delivery and making a claim
- Inspect the goods at delivery. Point out any visible damage or shortage before you give the OTP, so that it is recorded with the proof of delivery.
- Send us written notice of any claim within 180 days of the booking date, as section 16 of the Carriage by Road Act, 2007 requires. Include the LR number, a copy of the invoice, photographs and the amount claimed.
- Email claims to the support email shown at the foot of vswitch.in. We aim to respond within 30 days.
10.Insurance
Our liability is limited as set out above, so we recommend that you insure valuable goods. Unless the goods are covered by insurance you have arranged, loss beyond those limits is at your risk.
11.Your information
We use the names, addresses and mobile numbers on a consignment to carry and deliver it. The destination branch sees the consignee's contact details only once the goods have arrived there. Our Privacy Policy at vswitch.in/privacy explains what we collect and your rights.
12.Intellectual property
The website, its content and software, and the VSWITCH name and logo belong to us. You may not copy or reuse them except to use the website as intended.
13.Availability and accuracy of the website
We work to keep the website available and tracking information accurate, but we provide it as it is. Tracking updates are entered by our branches and may lag behind the physical movement of the goods.
14.Indemnity
If you send goods, you will indemnify us against claims, penalties and costs arising from misdeclaration, prohibited goods, or missing or incorrect documents.
15.Events beyond our control
We are not responsible for delay or failure caused by events beyond our reasonable control, such as natural disasters, strikes, road closures, government restrictions or breakdowns of public infrastructure.
16.Governing law
These terms are governed by the laws of India, and the courts at Chennai have jurisdiction. Nothing in these terms affects your rights under the Consumer Protection Act, 2019, including your right to approach a consumer commission.
17.Questions and grievances
Contact us at the support email shown at the foot of vswitch.in or the helpline number shown at the foot of vswitch.in. You can address a complaint about these terms or our service to our Grievance Officer at the support email shown at the foot of vswitch.in. Our head office is at the head office address shown at the foot of vswitch.in.
18.Changes to these terms
We may update these terms, and the version date at the top of this page shows when they last changed. A change never applies to a consignment booked before it took effect: each consignment is carried on the terms in force when its LR was issued.